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Service Delivery Standards

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 Individuals referred to the service will be offered an appointment within 10 days with a follow up appointment within 7 days.

Packages of support will be determined in partnership with the individual seeking support and led by their needs.

Where COPE cannot meet those needs support will be offered to seek help elsewhere. Support and progress will regularly be reviewed with the individual’s worker and monitored through support and supervision.

Complaints

Individuals using COPE have the right to complain if they do not feel the support they are offered is effective or if they have any other complaint about the service.

If individuals need support to make a complaint they can seek independent advice from Drumchapel Advocacy Project who would support them to make the complaint.

 

Contact Details

20 Drumchapel Road G15 6QE

Phone numbers

0141 944 5490/fax 944 5492

Opening Hours

Monday, Wednesday, Thursday
9am - 5.30pm,
Tuesday 9am - 5.00pm,
Friday 9am - 2.30pm

Emergency Contacts

NHS 24

NHS 24 Website:
{08454 242424}.

Samaritans

Samaritan's Website:
{116 123}

Breathing Space

Breathing Space's Website:
{0800 83 85 87}