Service Delivery Standards
All personnel offering services hold a professional qualification in human service provision with a minimum of 5 years post qualifying experience.
Individuals using COPE’s services will be treated with courtesy and respect and their issues treated in confidence.
If there are concerns over a person’s safety, the safety of others or child care concerns and the team at COPE feel either the individual’s GP or social work services should be involved the individual’s would be supported to voluntarily seek this help.
If they refused, COPE would involve the third party and the individuals would be informed as to why this action was being taken.
We have statutory duties to uphold especially in relation to child and adult protection.
Individuals will be treated equally regardless of race, religion, ethnic background, sexuality, gender or disability. COPE Scotland adheres to all statutory legislation and anti-discriminatory practice in areas of equity.
Moreover, morally and ethically we strongly believe in respect and equality for all.