Values and Philosophy
COPE Scotland's Values
....the person's right to receive respect for, and consideration of, their own individual qualities and diverse backgrounds – social, cultural, ethnic and religious...... and the person's right to lead a full and socially valued life within their community.
.....we are open and transparent in what we do if we have a problem, we are honest about what it is, and we seek to find a solution and a timeline for when things can be addressed. We are driven to find solutions not blame or avoid taking responsibility. We believe a reputation for honesty, reliability and trust are earned by action not by words on a policy document.
....we aim to offer a safe environment where people can work through their issues in confidence and feel respected and empowered by the experience, team members offering support on a one to one basis hold a professional qualification in human services with a minimum of 5 years post qualifying experience, are a member of a professional body and are appropriately insured.
.......our building conforms to all statutory health and safety guidelines, our team to their professional codes of conduct. We have an equal opportunity policy in place and systems to ensure no one feels they are being judged or discriminated against in any way, as equality is core to our being. The dignity of each person using COPE is important and interventions offered are aimed at protecting and promoting that dignity and improving well-being.
Equality and Diversity
....people are unique and have their own unique experiences of life, even when facing similar circumstances people's reaction or responses can be different as can the way the person feels most comfortable accessing support. Our services are built around the needs of the individual, taking into consideration their own unique circumstances and interventions or steps which need to be taken which are most useful for them.
.....COPE is a flexible service led by the needs of the communities we serve and as such our responses change to meet demand, over the years COPE has evolved in many directions in response to demands. People have the right to make their own choices and this we feel includes choices over what services are most useful for them. Also people have their own strengths and abilities to tap into and build on and we work with people as equal partners not passive recipients of services. We also recognise the wider determinants of poor mental health and seek with the communities we serve and partner agencies to address these as the answers to some of the challenges people face require working flexibly on many levels.
COPE is a community led service.
.....not only is COPE managed by individuals with experience of mental or emotional distress or an interest in this area, everyone involved with COPE has the opportunity to become involved in shaping the service ranging from participation in strategic planning days, to working to find solutions to issues people present with, to co delivering workshops.